We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Referencing your order number is helpful to the process.

To start a return, you can contact us at fortressminisandgames@gmail.com. If your return is accepted, you will be responsible for the return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fortressminisandgames@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a defective item, please contact us at fortressminisandgames@gmail.com. with details of the product and the defect. We can help work with many of our vendors to receive a replacement item for defective items.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the cost of original shipping to you. Please remember it can take some time for your bank or credit card company to process and post the refund too.